Support
Need help with Vexa AI — a generation stuck, a coin purchase issue, or a bug report? Email us and we'll get back to you.
Common questions
A generation is stuck or failed
If a generation stays in progress for over an hour, it's automatically refunded to your coin balance. If you don't see the refund, contact support with the approximate time of the request.
I was charged but didn't receive coins
Purchases are verified with Apple automatically and coins are usually credited within a few seconds. If coins are missing after a successful App Store charge, contact support with your purchase date and pack name.
I want a refund
All purchases are billed by Apple. Refunds are requested and granted directly through Apple, not through us — see reportaproblem.apple.com.
I want to delete my account
You can delete your account directly from the App's side menu. This permanently removes your account, coin balance, and generation history.